Shipping & Returns

Shipping & Returns Policy

Shipping Information

At Moonlite Comfort, we strive to deliver your orders as quickly and efficiently as possible. Our standard shipping policy includes the following:

  • Shipping Time: Orders are processed and shipped within 2 to 5 business days from the time the order is placed. Please note that business days do not include weekends or holidays.
  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. The shipping method you choose will determine the delivery time and cost. You will be able to select your preferred shipping method at checkout.
  • Shipping Rates: Shipping rates are calculated based on your location and the shipping method selected. Final shipping charges will be displayed at checkout.
  • Order Tracking: Once your order is shipped, you will receive an email with a tracking number so you can track your package and stay updated on its delivery status.
  • Shipping Restrictions: Currently, we ship to [list countries/regions you ship to], and shipping may not be available to all regions. If you are outside our shipping area, please contact us for more details.

Returns & Exchanges

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer the following return and exchange policy:

  • Return Window: You have 30 days from the date of delivery to return your purchase. To initiate a return, please contact us at [Insert Email Address] with your order number and reason for the return.
  • Condition of Items: All returned items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact. Items that are damaged, worn, or altered will not be eligible for a return.
  • Refunds: Once we receive and inspect your return, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account.
  • Exchanges: If you would like to exchange an item for a different size or color, please contact us to initiate the exchange process. The exchange item will be shipped as soon as we receive the returned product.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a tracked shipping service for returns, as we are not responsible for lost or undelivered packages.
  • Final Sale Items: Certain items, such as [insert any non-returnable or final sale products], are not eligible for returns or exchanges.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Email Address] with your order number and a description or photo of the issue. We will work with you to resolve the matter, including providing a replacement or a full refund.